Copy & Documentation

User Interface Copy 

Copy is scannable

Copy is written in a common language appropriate for audience/users

Tone of writing is appropriate for users

In-line linked text is descriptive of actions (i.e., no “click here”)

Help & Documentation

Contextual help is available and in appropriate locations

Broader help and documentation is easy to find and readily available

In-product help/documentation is thoughtfully designed and appropriate for the user need